Listen to a podcast interview with Haydn Fentum, co-founder and CEO of Bespoke Hotels, a fast-growing boutique hotel chain.
Fentum, who founded the first hotel 11 years ago, says “the market is quite volatile at the moment, there’s quite a lot of activity. It’s only the last two or three years that have not been great for the hotel sector.”
He also suggests that cash-strapped consumers have very different expectations to the typical boom-time consumer: “There’s always a flight to value, so hotels that have been underinvested and undercapitalised suffer, and properties in good order and which provide good value for money prosper. The market has become more polarised that way; you’re less inclined to forgive a bad experience.”